Many Property Managers have some understandable objections based on experience in contracting with janitorial companies that utilize subcontractors, so I’d like to summarize our methodology in dealing with these concerns.
If you have experienced problems with janitorial companies that subcontract for their crew labor, you’re not the only one. Many of these janitorial companies do not provide an adequate liaison for you to contact when you have instructions, concerns, or quality-related issues. Furthermore, there is the inconvenience and usually a language barrier to overcome when you attempt to communicate directly with crew members or even a crew leader. Our proven anecdote to this problem is to assign a competent Area Manager who is your constant contact and has a vested interest in maintaining your building. Their function is to be your contact, remedy potential issues, and ensure the cleaning crew is accountable for any changes or quality issues. Any of your concerns are addressed promptly and, in most cases, proactively through your area manager, who is a constant part of your program and available to you at any time.
Our Area Managers are effective for three primary reasons.
1. We only hire the best in terms of their character, proven ability to manage facilities, and experience in the industry.
2. Our Area Managers are vested in maintaining your account because we provide attractive compensation incentives for them to do so. If we keep your account, they receive monthly compensation for maintaining it.
3. They provide a trained, objective pair of eyes when regularly inspecting the facility, which has proven effective in proactively ensuring consistent quality.
It’s always best if we can discuss your concerns face to face. We could then better explain why our business retention rate is so high and how we’ve maintained long-term relationships with our clients even though we utilize subcontractors to supply crew member labor.