Subcontracting Objections
There are many Property Managers that have some understandable objections based on experience in contracting with janitorial companies that utilize subcontractors so I’d like to summarize our methodology in dealing with these concerns.
If you have experienced problems with janitorial companies that subcontract for their crew labor, you’re not the only one. Many of these janitorial companies do not provide an adequate liaison for you to contact when you have instructions, concerns or quality related issues. Furthermore, there is the inconvenience and usually a language barrier to overcome when you attempt to communicate directly with crew members or even a crew leader.
Our proven anecdote to this problem is to assign a competent Area Manager that serves as your constant contact and has a vested interest in maintaining your building. Their function is to be your personal contact, remedy potential issues themselves and ensure that the cleaning crew is accountable for any changes or quality issues. Any of your concerns are addressed promptly, and in most cases proactively through your area manager who is a constant part of your program and available to you any time.
Our Area Managers are effective for three primary reasons.
1. We only hire the best of the best in terms of their personal character, proven ability to manage facilities and experience in the industry.
2. Our Area Managers have a vested interest in maintaining your account because we provide attractive compensation incentives for them to do so. As long as we keep your account they receive monthly compensation for maintaining it.
3. They provide a trained, objective pair of eyes when making regular inspections of the facility which has proven effective in proactively ensuring consistent quality.
It’s always best if we can discuss your concerns face to face. We could then better explain why our retention rate of business is so high and how we’ve been able to maintain long term relationships with our clients even though we utilize subcontractors to supply crew member labor.
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